Are your Doctors and other staff members qualified?

All our staff are qualified with years of experience in private practice and/or the NHS.

I am not sure what is wrong with me – can you help?

Absolutely! Just give us a ring or send an email with a brief description of your problem, and we will reply to you with advice and a quote of any services you may need.

I want a test that is not on your list – can you arrange it for me?

At Clinica we have made arrangements with an offsite specialist laboratory that can carry out most specialised tests. You will need to see one of our doctors to discuss your request and get the best advice on the way forward. Staff at Clinica will take any blood samples needed and forward them immediately to the lab.

I do not want my partner to see my test results – how do you communicate results?

You may choose the way in which we contact you. As a general rule test results can not be given over the phone. General tests such as full blood count may be given to you over the phone, or Clinica can post the full result sheet to yourself or your GP. Tests of a sensitive nature in particular are best discussed with the doctor.

Do you share my personal or medical information with third parties?

Clinica operates under strict patient confidentiality. All consultations and medical records are accessible only by qualified members of staff. The outcome of consultations will be passed on to your NHS GP unless we are specifically requested not to. Under no circumstances will we divulge any medical or other personal information about you to any other persons whatsoever, unless under court order.

Do you offer termination of pregnancy service?

We do not offer this service; we suggest contacting an organisation such as the British Pregnancy Advisory Service for advice.

I am interested in cosmetic procedures, do you offer these?

Clinica does not offer cosmetic services or procedures.

What about other minor surgery procedures?

Clinica offers a range of minor surgery procedures. Please refer to the Minor Surgery Section for further information.

My friend does not speak good English – do you have interpreters?

We believe that in order to improve access for patients or clients who are not able to communicate in English, it is important to provide a professional interpreting service.
For this purpose Clinica has contracted LONDON TRANSLATION LIMITED of 138-140 Southwark Street, London, SE1 0SW, to provide interpreting services in 150 languages. Please ask for the service at the time of booking.

I am disabled – do you have disabled access and parking?

Clinica currently has no access for disabled patients.
However, Clinica will:

  • Confirm that the current arrangements are beyond Clinica’s control
  • Seek all necessary consents and agreements to overcome the current difficulty
  • Ensure that disabled access is in place as soon as practically possible
  • Ensure that disabled patients are not disadvantaged by the current arrangements
  • Offer to visit disabled patients at their homes at no extra cost

How can I reach Clinica by public transport?

We are located in the heart of London with easy access by all means of transport. Please refer to the “contact us” section for full details on how to get here.

Are you equipped to see children?

We provide services to all age groups including children. We have a friendly environment especially for children.

What safe guards do you have in place regarding children safety?

All our staff are CRB checked and trained in child protection. Our policies and procedures are monitored and reviewed regularly.

When should I arrive for my appointment?

Please arrive 10 minutes before your appointment in order to process any potential paper-work.

Can I just walk in and ask to see a Doctor?

Yes you can! No appointment required – just walk in.
We are delighted to offer our walk-in service from 9:00 am – 6:00 pm Monday to Friday and from 10:00 am – 6:00 pm on Saturdays. You can just pop in and ask to see the doctor/nurse. However, if at all possible, it is best that you ring beforehand and inform us that you are coming.

If I am not entirely happy with your services, what should I do?

We are very open and welcome any comments or suggestion. However, if you are not entirely happy with any service we provide, please ask a member of staff for our complaints leaflet. This will give you clear idea of your rights, and the procedure to complain.

Why do I need a health check?

The main purpose of health check is to detect diseases at an earlier stage, for better control of diseases and hence decreased risk of complications, and reduced mortality in some cases. Some chronic diseases may be asymptomatic in their early stages, an early detection can aid in better control of some diseases. Therefore, everyone should have regular health checks.

Other than detecting chronic illnesses, health checks should also include health risk assessment by health professionals. This includes assessment on health risk factors (such as unhealthy diet, lack of exercise, smoking, etc) and functional assessment (such as hearing problems, visual problems, balance problem etc). This can aid the health professionals in providing counseling, referral and health advice.

Only a few chronic illnesses and slowly progressing cancers can be detected by health checks. In fact, no health check can be absolutely complete. Therefore, nobody should rely solely on health checks. Instead, they should always pay attention to any changes in bodily conditions and seek medical advice if in doubt.

How should I choose among the various health check plans/investigations?

The health check plan should be tailor-made for the individual and preferably by family doctors.

Certain check-up plans are considered “basic”, as the diseases they test are common and not invasive. However, there is no plan that suits every person.

On the other hand, unnecessary investigation will waste time and money. Therefore, it is advisable to consult family doctors to recommend investigations and frequency of health checks. Doctors will recommend the inclusion of investigations into the health check plan according to the individual’s family history, past health, risk factors, and results of physical examination.

Can I have my travel vaccines at your clinic?

Please check our travel service section for your needs and to find out how long before your planned trip you should be vaccinated.

Do I have to go somewhere else for my lab test?

No. Every sample is collected in our private clinic, conveniently located in the heart of London, and sent off – by us – to be tested. You need only come to our clinic and we will handle the rest!

Do I need to fast or avoid certain foods before my lab test?

This depends on the test(s) you require. For most tests, you are not required to fast in advance, however some tests will require that you do so, and certain tests may require you to abstain from specific food types (such as sugars) in order to obtain an accurate result. As always, what you need to do will be explained by a helpful and friendly member of staff at Clinica.

How long will it take for the results to come back?

The majority of our samples are tested and the results returned in one working day. We will let you know as soon as your results arrive.

Can I have a copy of my results?

Yes – we are able to return your test results to you by email, fax, or telephone for general tests as required. We will take the utmost care to ensure that your results are returned only to you – confidentiality is, as ever, assured.

Where are the lab tests performed?

Clinica uses a qualified external laboratory which complies with all required standards and regulations, in order to test the samples we collect. These will be sent to the lab by us, so you need only come to our private clinic in London in order to have your tests done.

Shall I continue to take my medication before getting my lab test?

Yes. Continue to take your prescribed medication unless otherwise advised by your doctors.